Terms & Conditions

1. Acceptance of Terms

By visiting, browsing, or utilizing shivalaycollection.online, or by submitting order requests and interacting with our team on WhatsApp, you ("Customer", "Buyer", or "User") agree to be bound by these Terms and Conditions ("Terms"). If you do not agree with any part of these Terms, please refrain from using our online store or placing orders.

2. 100% Online Boutique Model

Shivalay Saree Collection operates exclusively as a direct-to-consumer online boutique. We source authentic handloom and artisanal sarees directly from traditional weaving hubs across India (including Kanchipuram, Varanasi, Paithan, Chanderi, and Maheshwar).

Because we operate without retail showroom intermediaries, we are able to provide pure fabrics, authentic zari embellishments, and artisanal weaves at fair, competitive prices. All product viewings, inquiries, drape videos, and orders take place digitally via our online catalog and direct WhatsApp consultation.

3. Handloom & Color Disclaimers

Please note the following intrinsic qualities of handwoven Indian textiles:

• Artisanal Weaving Marks: Genuine handloom sarees are crafted on traditional wooden pit looms or handlooms. Minor yarn slubs, micro-irregularities in the weft, tiny knots, or extra zari thread ends on the reverse side are natural hallmarks of human handcraftsmanship, not manufacturing defects.
• Digital Screen Shade Variations: We strive to capture our saree photography and drape videos in natural and studio lighting. However, due to variations in mobile device screens, monitor calibrations, brightness settings, and fabric luster (particularly pure silk and metallic zari), slight shade differences (5%–10%) between the online visual and physical saree may occur.
• Live WhatsApp Video Verification: To eliminate all ambiguity, we enthusiastically offer a Live WhatsApp Video Call prior to dispatch upon customer request, allowing you to examine the drape, pallu border, and true daylight color before shipping.

4. Dimensions & Blouse Pieces

Unless explicitly described otherwise on the saree's detail page:

• Total Running Length: Standard sarees feature an overall running length of approximately 6.3 meters (6.2m to 6.3m).
• Saree Body: Approximately 5.5 meters of drape fabric, including the pleated body, borders, and woven pallu.
• Unstitched Blouse Piece: Approximately 0.8 meters of attached running fabric, meant to be cut and tailored to your custom measurements.
• Do Not Detach Before Inspection: If you receive your parcel, inspect the saree with the unstitched blouse piece completely intact. Cutting or detaching the blouse piece voids any claim eligibility.

5. WhatsApp Orders & UPI Payments

Our ordering process is designed to be personal, safe, and transparent:

1. Select Saree: Tap "Order on WhatsApp" on any saree card or product detail page.
2. Provide Shipping Address: Enter your delivery address in our checkout modal. This pre-fills the message sent to our WhatsApp order desk.
3. Order Confirmation: Our representative confirms saree availability and provides the official shop UPI QR Code or bank transfer details.
4. Payment Verification: Once your UPI payment is completed, share the payment screenshot with the transaction reference ID (UTR).
5. Dispatch Confirmation: Your order is booked, packaged securely, and dispatched with an insured domestic courier.

All prices are quoted in Indian National Rupees (INR ₹). Prices are subject to revision without prior notice prior to payment confirmation.

6. Pan-India Shipping & Timelines

• Dispatch Timeline: Orders are typically processed, packed with protective water-resistant wrapping, and dispatched within 24 to 48 business hours after payment verification.
• Estimated Delivery: Delivery usually takes 3 to 7 business days depending on your destination city/state and local courier reach.
• Tracking Details: We provide real-time courier tracking numbers (Airway Bill / AWB) via WhatsApp as soon as the consignment is picked up.
• Shipping Charges: Free delivery or applicable flat shipping charges will be explicitly communicated during WhatsApp confirmation prior to payment.

7. Cancellation Policy

Because our sarees are one-of-a-kind artisanal pieces and dispatched swiftly:

• Prior to Dispatch: You may cancel your order at any time before the parcel has been picked up by the courier. A 100% refund will be processed back to your original source account via UPI within 24 hours.
• After Dispatch: Once a parcel is handed over to the courier logistics partner and the tracking AWB is generated, orders cannot be cancelled or redirected.

8. Strict Return & Mandatory Unboxing Video Policy

Due to the delicate nature of pure silk, zari embroidery, and bespoke handcrafted textiles, we adhere to a strictly defined return policy:

Conditions for Return (Damaged Items Only)

Returns are accepted strictly and exclusively if a genuine physical defect or transit damage is discovered upon arrival:

1. Mandatory Continuous Uncut 360° Unboxing Video: A single, uncut, unedited, full unboxing video is strictly mandatory. The video must clearly capture:
   • The sealed outer parcel and clear visibility of our shipping label with tracking number.
   • The continuous cutting of the outer courier tamper-evident seal and opening.
   • The complete unfolding of the saree and immediate highlighting of the claimed physical damage.
   Claims submitted without an uncut, continuous unboxing video will be summarily declined.
2. Timely Notification: Any damage claim must be reported to our WhatsApp support lines within 24 hours of parcel delivery marked by the courier system.
3. Customer Self-Ship Return: Once the damage claim is approved by our team, the customer must courier / self-ship the saree back to our designated return address using a traceable courier service.
4. Condition of Returned Item: The saree must be in its original, unworn, unwashed state, in original folding, with all original tags attached and the unstitched blouse piece completely intact.
5. Refund Processing: Upon safe receipt and physical inspection of the returned package at our warehouse, a full refund of the purchase amount will be credited to the customer via UPI within 2 business days.

9. Intellectual Property

All content displayed on shivalaycollection.online — including brand logos, monograms, high-resolution photographs, drape videos, graphic banners, website code, and product descriptions — is the intellectual property of Shivalay Saree Collection. Unauthorized reproduction, modification, scraping, or commercial misuse is strictly prohibited.

10. Governing Law & Jurisdiction

These Terms and all disputes or transactions arising out of or related to our website or purchases shall be governed by, construed, and enforced in accordance with the laws of India. Any legal action or dispute arising hereunder shall be subject to the exclusive jurisdiction of the competent courts in the state of Maharashtra, India.

11. Contact & Customer Support

For inquiries, order status updates, video verifications, or clarifications regarding these Terms, please reach out through our official channels: