Privacy Policy

1. Overview & Commitment

Welcome to Shivalay Saree Collection ("we", "our", or "us"), accessible at https://shivalaycollection.online. We operate as a 100% online boutique sourcing authentic handcrafted and heritage sarees directly from artisanal weaving centers across India.

We firmly believe that personal data should remain personal. Unlike mass retail portals, we do not monetize your browsing habits, run intrusive retargeting ad scripts, or sell contact databases. This Privacy Policy outlines what information is necessary to deliver your order safely and how we safeguard it.

2. Information We Collect

We only gather the minimal information required to assist you with inquiries, process orders, and ship sarees directly to your doorstep:

• Delivery & Shipping Details: When you proceed to place an order via our WhatsApp ordering workflow, you are asked to provide your full name, 10-digit mobile/WhatsApp number, delivery address (house/flat number, street, landmark), city/district, state, and 6-digit postal PIN code.
• WhatsApp Communication Details: Any messages, photos, queries, or delivery confirmations voluntarily sent to us during your chat with our store representatives on WhatsApp.
• Payment Confirmation Proof: UPI transaction screenshots, transaction reference IDs, or payment acknowledgment messages sent to confirm your booking.
• Anonymous Visitor Identification: A randomly generated pseudonymous identifier (UUID) created locally in your browser to count unique saree views and help prevent duplicate statistics.

3. How We Use Your Details

Any information collected is used strictly for legitimate commercial and fulfillment purposes:

• Order Processing & Fulfillment: Generating courier shipping manifests and ensuring delivery personnel reach your exact address.
• Customer Support & Consultations: Sharing high-definition photos, drape videos, live WhatsApp video verification calls, and answering queries regarding fabric, zari work, or color shades.
• Delivery Tracking: Sending courier consignment numbers (AWB) and dispatch updates directly to your WhatsApp.
• Catalog Performance: Aggregating anonymous view and WhatsApp inquiry numbers to know which saree weaves are loved most by visitors.

4. Cookieless Anonymous Analytics

Our boutique website utilizes a custom, self-hosted Supabase database event counter designed with strict privacy standards:

• Zero Tracking Cookies: We do not place third-party advertising cookies or tracking pixels (such as Google Ads, Facebook/Meta Pixel, or marketing beacons).
• No IP Address Logging: Your IP address is never stored in our event database table (saree_events).
• Do Not Track Respect: If your browser has the Do Not Track (navigator.doNotTrack) or Global Privacy Control header enabled, all analytics event logging is completely suppressed automatically.
• Client-Side Rate Limiting: Saree view counts are recorded at most once per visitor per hour using temporary browser session memory (sessionStorage), ensuring minimal background requests.

5. WhatsApp & Payment Communications

Orders and personalized customer assistance on our platform are facilitated over WhatsApp. By tapping "Order on WhatsApp", you interact directly with our verified store support lines:

• Order Inquiries: +91 7385121060
• Customer Support: +91 81496 77704

All WhatsApp messages and calls are encrypted end-to-end by WhatsApp (Meta Platforms, Inc.). Your conversations are subject to the WhatsApp Privacy Policy. We treat all conversations and media shared within our chat as private and confidential.

6. Third-Party Sharing & Couriers

We have a strict NO SPAM & NO DATA RESELLING policy. We will never sell, rent, trade, or distribute your personal details to third parties for commercial gain.

Information is shared only in the following essential instances:

• Reputed Courier Partners: Your name, delivery address, postal PIN code, and contact number are provided to trusted logistics services (such as Delhivery, DTDC, India Post Speed Post, or Blue Dart) strictly to execute doorstep delivery.
• Legal Compliance: If mandated by statutory government authorities or applicable Indian laws to prevent fraud or legal violations.

7. Storage, Retention & Security

To enhance user convenience, when you fill out our order address modal, the form values are stored locally on your own device inside browser localStorage (under the key shivalay_delivery_address). This allows your shipping details to auto-fill for future purchases without being transmitted to our web database.

Our cloud database is hosted on Supabase Enterprise Cloud with strict Row Level Security (RLS) policies, SSL/TLS 1.3 encryption in transit, and restricted administrative credentials.

8. Your Rights & Clearing Cache

You have full control over your device's stored information:

• Clearing Saved Address: You can clear your stored delivery address at any moment by clearing your browser cache/cookies, or by clicking the "Reset / Clear All Filters" option in the store.
• Right to Access or Delete: You may request the deletion of your chat history and contact information from our WhatsApp contact list by messaging us with the request.

9. Grievances & Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, our data handling practices, or your orders, please get in touch directly: